• A new 24-hour Tube service at weekends from 2015
• A more frequent and reliable service with better, more accessible stations
• All stations staffed and managed while services are operating
• Simpler ticketing
• The best possible value for the fare you pay
Common questions
When will I start to see changes at stations?
It is likely that customers will start to see changes at Tube stations from 2015. We are currently consulting with our staff and trades unions on these proposals for change, so there is no finalised timetable available at present.
What will be different?
In the future, rather than being remote from customers behind closed doors or glass windows, Tube station staff will not be based in ticket offices, but in ticket halls, on gatelines and on platforms, ready and available to give the best face-to-face service for customers. Proposed improvements will also include:
• More visible staff in ticket halls and on gatelines - helping customers with services and ticketing, from first train to last
• More, and better, ticket machines - we have already started increasing the numbers of ticket machines across the network and from next summer we will be updating them to make them easier and faster to use
• Better technology in stations - dedicated customer service staff with the latest in mobile technology will be available to help customers in ticket halls
When will 'Night Tube' start?
The 'Night Tube' network will compliment with existing 24-hour and 'night bus' services, giving passengers an extensive and integrated service throughout all hours of Friday and Saturday nights.
• We will look to introduce this service in phases from 2015. The initial 24-hour weekend Tube network will be comprised of regular services on the Northern, Piccadilly, Victoria, Central and Jubilee lines